We are delighted to have received acknowledgement for the quality of care we gave to a lady who came to Baldock Manor Hospital, Psychiatric Intensive Care Unit, on 18th December 2017.

The lady's husband writes:

"Both myself and my wife would like to take the time again to thank you so much for your great support whilst she was under your care. From the moment she arrived you made her feel so welcome and the attention that you showed her is a great credit to you all.

She had not been very well with her bipolar but the amazing care that you gave her turned my wife around so quickly.  Even myself, as a visitor, I could see Baldock manor was such a great place and long may you continue to provide the service that you do as we cannot praise you enough like we have been to all the doctors back at Reading Prospect Park. We have told them if they need a patient to get special help then please send them to you as they will not be disappointed.   

Even when my wife arrived Dr Akintunde called me to say he had her in his care, not like the other hospitals she has been to, they didn’t contact me at all.  The service you provided was exceptional and we cannot thank you enough for what you have done for my wife.   

Tomorrow (4.1.18) my wife is to be let home for a week, then she has to go back to be formally discharged. She is a changed person with so much confidence and that is all down to you all.

Thank you so, so much again for what you have done."

Winnett Cottage Care Home

Winnett Cottage receives 'Good' rating from CQC

We are delighted that Winnett Cottage in Stevenage, our residential home for men with enduring mental illness, has been recognised as a 'Good' service by the independent regulator of all health and social care services in England, the Care Quality Commission.

Iona Oughton, Clinical Director, said "I would like to share some fantastic news that Anne-Marie and her team have turned around a failing service into Good! The draft report shows Winnett Cottage attained good for every key lines of enquiry (KLOE).

What an achievement and I would like to congratulate Anne-Marie and her team for the hard work during this process of transformation. After some time with beds to fill, Winnett Cottage will be full in January!"

Greenwood Cottage Care Home

Greenwood Cottage rated 'Good' by CQC

Congratulations to Greenwood Cottage for getting good across the board in their October CQC inspection.

Faye Jackson, Home Manager said "Having recently joined the team at Greenwood Cottage, I was delighted that our recent CQC inspection resulted in a 'Good' rating throughout. The team here work very hard and are so enthusiastic to make a difference to our residents' lives, and to receive the acknowledgement from the independent regulator of all health and social care services in England, is confirmation we are doing it well".

The Great Nouvita Bake-Off

The Great Nouvita Bake Off, where staff and residents took part in a Halloween themed competition, was the first engagement activity across all of our homes and hospitals. The competition started at Baldock Manor Hospital on Monday, 23rd October, where Stephen Lindley, Rota Administrator and David Andrew, Mental Health Act Administrator were the winners.

The next day was our Head Office competition and Ruth Mabika, Chief of Staff to the CEO took the crown. Residents and staff at Greenwood Cottage, our Learning Disability care home in St Albans put on a fabulous display of very tasty and wonderfully decorated cakes. Natalie Galvani, Assistant Manager and William, one of our residents were the very deserving winners here. Eltisley Manor finished the week-long competition and Olivia Ndoro, Registered Manager, and Heather Emery, Chef were our final winners.

As well as a great engagement activity for staff and residents, we were raising funds for a charity that is close to the heart of one of our colleagues - The Ollie Foundation, 'One Life Lost is Enough', a charity that is devoted to stopping teenagers and young people from taking their own lives. We raised a total of £100 for the charity, and their Chairman, Stuart Falconer said “Thank you for your very kind words and very generous donation. It’s always humbling when people support us, so thank you.”