Information for Service Users and carers

At Nouvita we work together with our service users, their families, friends and carers to ensure that the treatment, care and support we are providing meets your needs.

We want to provide the highest standard of care and welcome suggestions from you, or your family/carers on how we can continue to offer the quality of care we are proud of.

We value the contribution you make and we welcome your input on the development of services.

We know that being admitted to a mental health hospital, psychiatric nursing home or residential care home can be a distressing time for you, your family and friends. We also know that you may want to have some control over your care and we would like to help you do this.


We believe that people should be at the centre of their own care and help to shape their treatment. We think it is your right to know what to expect and where to find more information if it’s needed.

When you are admitted to a Nouvita service, what to expect may vary depending on which service you are coming into, and whether it is an emergency or has been planned. If you had to come in to our services very quickly, or unexpectedly, someone will help you get in touch with those who need to know you are safe.

Before admission you will be offered a welcome guide which sets out the key things that you might want to know. The guide will explain what to expect when you first come into our service, what you can bring with you and information about visiting hours.

When you arrive someone will introduce you to the people working there and explain how things work in that service.


Advocacy services are independent of all hospital and mental health services. An advocate can:

  • help you plan what you want to say to staff
  • come with you to any ward meetings or care plan approach meetings (CPA)
  • represent your wishes and concerns and make sure your views are listened to
  • help you to find out information about your treatment
  • be involved in your care planning to help you

Information about the advocacy services available in your area is displayed on the ward.


As someone whose relative/friend is currently under the care of Nouvita, we would be grateful if you could take a few moments to complete a short satisfaction questionnaire.

The information you provide will enable us ensure that the services we provide are of a high quality that we are proud of.

Family & Friends Survey


In most cases, when people are treated in hospital or another mental health facility, they have agreed or volunteered to be there. You may be referred to as a ‘voluntary or informal patient’.

However, there are cases when a person can be detained (also known as sectioned) under the Mental Health Act (1983) and treated without their agreement.

The Mental Health Act (1983) is the main piece of legislation (in England and Wales) that covers the assessment, treatment and rights of people with a mental health disorder.

We have found that Rethink Mental Illness, the charity who believes a better life is possible for the millions of people affected by mental Illness, has a really helpful website and explains all about the Mental Health Act.

Click here to be taken to this information