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Baldock Manor
Psychiatric Intensive Care Unit (PICU) and Acute Wards
Baldock Manor is a 40-bed hospital in north Hertfordshire that provides specialist psychiatric services for adults. The hospital has two female PICU (Psychiatric Intensive Care) wards and two acute wards.
Our PICU services provide care and support for women at crisis level with a severe mental disorder who require rapid assessment and stabilisation.
Our acute wards care for older adults, usually 55 years or older, who need a short-term hospital stay, where we can stabilise their mental health. The average stay in our acute wards is less than forty days.
Our service objectives:
To offer a first-rate, safe and personalised service that promotes our patients’ choice, dignity, and quality of life and delivers a cost-effective service for our NHS partners.
Our model of care:
Our care model places our patients’ needs and personal circumstances at the heart of everything we do. We are committed to providing quality, meaningful care focused on recovery and aim to support each person admitted to our services in a personalised, collaborative way.
Making a referral
To make a referral 24 hours a day, 7 days a week:
Call: 01462 491951
Email: [email protected] or [email protected]
We offer a one-hour response time to all referrals.
Admissions to PICU can occur 24 hours a day, seven days a week.
During office hours 9am – 5pm, contact:
Email address: [email protected] or [email protected]
In addition to working with our local commissioning teams, we regularly work with out-of-area placement teams. In the past twelve months, referrals have come from over twenty different NHS trusts and private providers. We collaborate with out-of-area ICBs and care coordinators to ensure involvement in care and a smooth transition back to area.
We reserve the right to consider the current patient cohort and ward dynamic before accepting a referral and admitting a patient. This will be assessed on a case-by-case basis.
Baldock Manor Hospital
London Road, Baldock, Herts, SG7 6ND
Key Contacts
Ambrose Nyaley – Hospital Director
Email: [email protected]
Yemi Doherty – Clinical Services Manager
Email: [email protected]
Adam Trickett – Compliance & Safeguarding Lead
Email: [email protected]
Advised hospital visiting times:
Radley and Oakley PICU wards:
Monday to Friday, 4 pm until 8 pm
Weekends, 2 pm until 8 pm
Burberry and Mulberry Acute wards:
Monday to Sunday, 2 pm until 6 pm
We endeavour to offer flexible visiting times to suit the family and friends of our patients. Please call us with advance notice, and we will do our best to accommodate you.
Our latest Patient Satisfaction scores (February 2022):
- 87% of patients, carers, and families rated our quality of care as “good” or “outstanding”
- 100% of patients, carers, and families rated the safety and cleanliness of our wards as “good” or “outstanding”
- 88% of patients, carers, and families said they were satisfied with their overall experience
Testimonials
“Dr Ruja was very good; he was understanding, caring, and he listened to me.”
“Excellent treatment received. Best hospital I have stayed in and got all my meds right”.
“I can’t thank you enough for being the BEST hospital that I have experienced during my daughter’s care. You are all an incredible bunch of people-professional yet kind, caring, compassionate and with a sense of humour. Thank you for helping her to start her journey of recovery – she couldn’t have had better help”
“My daughter has spent many years in and out of care facilities in connection with her mental health. In all those mental health facilities, I /we have never felt so relieved and highly satisfied with her care. My daughter has settled well into Radley Ward and is continuing to make great improvements.
As a family, we could not be more comforted and reassured by her improvements. We feel she has finally received the care and support she has so desperately needed. In all of my daughter’s previous 13 placements, we have never come across a service better or more outstanding than Baldock Manor."
Find out more about our wards