Make a difference with every call, every task, every patient.
Join us as a Talking Therapies and Outpatient Administrator – £27,000 (depending on experience)
📍 Based at Nouvita Head Office, Hatfield
Lead with empathy. Support with purpose. Grow with us.
We are looking for a dedicated and proactive Administrator to become the heart of our Talking Therapies and Outpatient Services team. If you’re looking for more meaning and variety than your average admin role—this is your opportunity to be the first point of contact for people reaching out for mental health support, and help transform lives every day.
This is a unique chance to be part of a growing service, supporting both therapists and psychiatrists in delivering timely, effective care to those who need it most. You'll also be part of an inclusive and forward-thinking team that values professional development, compassion, and operational excellence.
What You’ll Do:
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Act as the first, friendly point of contact for clients seeking emotional wellbeing support.
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Provide outstanding administrative support to our team of therapists, psychiatrists, and service leads.
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Coordinate referrals and manage incoming enquiries with professionalism and care.
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Maintain and update clinical records, appointment systems, and waiting lists accurately and confidentially.
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Liaise with GPs, external agencies, and patients to ensure smooth and timely access to our services.
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Manage therapist and consultant diaries, ensuring seamless scheduling and communication.
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Support data collection and service audits to improve patient outcomes and national reporting standards.
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Be adaptable—providing additional support across departments as the service continues to grow.
What You’ll Need:
Essential Skills & Experience:
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Strong administrative background with exceptional organisational skills.
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Proficiency in Microsoft Office and digital systems.
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A confident, compassionate telephone manner.
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Attention to detail and the ability to manage multiple priorities independently.
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A high standard of written and verbal communication.
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Commitment to confidentiality, professionalism, and continuous learning.
Desirable:
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Experience in healthcare, mental health services, or counselling environments.
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Understanding of Talking Therapies or IAPT service models.
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Prior NHS or medical admin experience.
Qualifications:
Who You Are:
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Empathetic and approachable.
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Methodical and self-motivated.
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A team player who thrives in a supportive, client-focused environment.
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Reliable, proactive, and ready to make a difference.
Working Hours:
Monday to Friday, 9am – 5pm
(Occasional flexibility required)
Ready to grow in a role where every detail matters?
Apply now and help shape a better future for mental health support in Hertfordshire.