🌟 Be the difference — one call, one task, one person at a time.
📞 Join us as a Talking Therapies & Outpatient Administrator
💼 £27,000 (depending on experience)
📍 Based at Nouvita Head Office, Hatfield
💙 Lead with empathy. Support with purpose. Grow with us.
We’re looking for a proactive and compassionate Administrator to become the vital link between our Talking Therapies and Outpatient Services and the people who need them most. This isn’t just an admin job - it’s your chance to be the first voice clients hear when they reach out for help, and a key part of a growing mental health team making real impact every day. 🌱
🧠 Why this role matters:
You’ll help people take the first step toward better mental health, while ensuring therapists and psychiatrists have everything they need to deliver exceptional care.
🛠️ What you’ll be doing:
- Greeting clients with warmth and professionalism - over the phone and in writing
- Supporting therapists, psychiatrists, and service leads with top-tier admin support
- Managing referrals and enquiries with sensitivity and care
- Maintaining records, schedules, and waiting lists with precision and confidentiality
- Liaising with GPs, external agencies, and clients to ensure smooth access to services
- Managing diaries and coordinating appointments seamlessly
- Assisting with audits and data collection to improve care and meet national standards
- Providing flexible support across departments as the service evolves
🔍 What you’ll bring:
✅ Essential:
- Strong admin experience and excellent organisational skills
- Drivers Licence and access to a car
- Confidence using Microsoft Office and digital tools
- A compassionate, professional telephone manner
- Attention to detail and the ability to juggle priorities independently
- Clear and confident communication—written and verbal
- Commitment to confidentiality and ongoing professional growth
🌟 Desirable:
- Experience in healthcare, mental health, or counselling environments
- Understanding of Talking Therapies or IAPT services
- Previous NHS or medical admin experience
🎓 Qualifications:
- 🎓 A good general education
- 🧠 Comfortable with IT systems and data entry
- 📘 Eager to learn and grow - we’ll support you all the way
💡 Who you are:
- Empathetic and approachable
- Methodical, self-motivated, and reliable
- A team player who thrives in a supportive environment
- Ready to make a real difference every day
🕘 Working Hours: Monday to Friday, 9am–5pm
(Some flexibility may be required)
Ready to grow in a role where every detail matters?
✨ Apply now and help shape the future of mental health support in Hertfordshire. ✨