📍 Location: Nouvita Head Office, Hatfield
🕒 Hours: Mondays and Fridays – flexible working hours available
💰Salary: £27,000 (depending on experience) + Benefits
🚗 Requirements: Access to a car & valid driving licence
Be the difference, one call, one task, one person at a time.
📞 Join us as a Talking Therapies & Outpatient Administrator
We’re looking for a proactive and compassionate Administrator to become the vital link between our Talking Therapies and Outpatient Services and the people who need them most. This isn’t just an admin job - it’s your chance to be the first voice clients hear when they reach out for help, and a key part of a growing mental health team making real impact every day.
Why this role matters:
You’ll help people take the first step toward better mental health, while ensuring therapists and psychiatrists have everything they need to deliver exceptional care.
💼 What You’ll Do:
You will be responsible for patient administration within our team of therapists and psychiatrists - a vital and rewarding position, as our administrative staff are the first point of contact for people seeking support with their emotional wellbeing. You will play a central role in streamlining the delivery of treatment and helping reduce waiting times for our clients.
You will liaise with patients, GPs, therapists, psychiatrists and external agencies, joining a compassionate and supportive team. This post would suit someone passionate about making a real difference through administrative work or looking to gain experience towards a career in psychological therapies.
You will be part of building a collaborative team that values wellbeing, professional development, and excellence in patient care whilst delivering positive outcomes for the residents of Hertfordshire
📋Duties:
- Greeting clients with warmth and professionalism - over the phone and in writing
- Supporting therapists, psychiatrists, and service leads with top-tier admin support
- Managing referrals and enquiries with sensitivity and care
- Maintaining records, schedules, and waiting lists with precision and confidentiality
- Liaising with GPs, external agencies, and clients to ensure smooth access to services
- Managing diaries and coordinating appointments seamlessly
- Assisting with audits and data collection to improve care and meet national standards
- Providing flexible support across departments as the service evolves
🧠 Your Experience
🎯Essential:
- Strong admin experience and excellent organisational skills
- Drivers Licence and access to a car
- Confidence using Microsoft Office and digital tools
- A compassionate, professional telephone manner
- Attention to detail and the ability to juggle priorities independently
- Clear and confident communication - written and verbal
- Commitment to confidentiality and ongoing professional growth
✨Desirable:
- Experience in healthcare, mental health, or counselling environments
- Understanding of Talking Therapies or IAPT services
- Previous NHS or medical admin experience
🎓 Qualifications
- A good general education
- Comfortable with IT systems and data entry
- Eager to learn and grow - we’ll support you all the way
👤 Who You Are
- Empathetic and approachable
- Methodical, self-motivated, and reliable
- A team player who thrives in a supportive environment
- Ready to make a real difference every day
Ready to grow in a role where every detail matters?
✨ Apply now and help shape the future of mental health support in Hertfordshire. ✨
IND3